Problem
Banks and big businesses often get thousands of emails on a daily basis. Customer support is unable to answer everything in a timely manner, resulting in delayed answers and general dissatisfaction with the service.
Traditional Solutions
The customer support must review every email separately and send hundreds of identical answers. This means that they cannot devote more time to the customers that have bigger problems.
AI Solution
AI can automatize the way customer support works, analyzing customer emails, answering the easy ones automatically and picking the most appropriate agent for the more difficult cases.